At InfinityCloudAPI, we strive to provide high-quality WhatsApp Business API services to our customers. However, we understand that there may be instances where you need to request a refund or cancellation. Please review our policy below.
1. Cancellation Policy
- You may cancel your subscription at any time through your account settings or by contacting our support team at Support@infinitycloudapi.com
- Upon cancellation, your service will remain active until the end of the current billing cycle, and no further charges will be applied.
- We do not provide partial refunds for unused portions of a subscription period.
2. Refund Policy
Refunds are only applicable under the following conditions:
✅ Double Payments: If you were charged twice for the same service, you are eligible for a full refund of the duplicate charge.
✅ Technical Issues: If you experience critical service issues that our support team is unable to resolve within a reasonable timeframe, a pro-rata refund may be considered.
✅ Unauthorized Charges: If an unauthorized transaction occurs on your account, please report it within 7 days for investigation and possible refund.
⛔ Non-Refundable Cases:
- Payments for one-time setup fees, API integrations, or customization services are non-refundable.
- Refunds will not be provided for cancellations made after a billing period has started.
- Refund requests due to violations of our Terms & Conditions will not be accepted.
3. Refund Processing Time
- Approved refunds will be processed within 5-7 working days from the date of approval.
- Refunds will be credited to the original payment method used at the time of purchase.
4. How to Request a Refund
To request a refund, please contact our billing support at:
📧 Email: Support@infinitycloudapi.com
📞 Phone: +91 9000663628
Include the following details:
✔ Your registered email address
✔ Transaction ID or payment proof
✔ Reason for the refund request
5. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page and will take effect immediately.
Thank you for choosing InfinityCloudAPI. If you have any questions, feel free to reach out!